FAQ — Frequently Asked Questions (English)

1. What payment methods can I use to make a purchase?

We offer different payment options depending on your location:

For Brazil:

• Credit card (full payment)

• Credit card in up to 10 installments (minimum installment: R$ 100.00)

• Pix

• Bank slip (boleto)

For international purchases:

• PayPal (credit card or other local options depending on your country)
  Installments for international orders depend on PayPal’s conditions in your region.

2. Can I request a custom artwork?

Yes! I create personalized artworks tailored to your space, concept, or project.
Contact me via WhatsApp: +55 12 99154-4444 (Portuguese, Spanish, or English)
Or email: [email protected]
Pricing is calculated based on size, materials, delivery format, and complexity.

3. Are the artworks original?

Yes. All works in the Original Art category are unique, signed by me, Natali de Paula, and include an invoice.
I also offer a Fine Art (Giclée) line — high-quality, limited edition reproductions on cotton canvas, with professional printing and exceptional durability.

4. Are the artwork colors exactly as shown in the photos?

Photographs are taken with professional equipment to ensure faithful representation. However, variations may occur due to:

• Device screen settings

• Lighting in your space (natural or artificial)

• Unique textures and brushstrokes in the original piece

Some mockups are digital simulations to help visualize the artwork in an environment. Always check the real dimensions listed before purchasing.

5. How should I care for my artwork?

To preserve your piece over time:

• Display only in indoor environments

• Avoid direct sunlight, humidity, or damp walls

• Do not use cleaning products or wet cloths

• Use clean, dry gloves for handling (recommended)

• Clean gently with a dry microfiber cloth or duster

• Avoid outdoor areas or bathrooms
  With proper care, your artwork can last over 100 years
  Each piece is sent signed by the artist.

6. How much does shipping cost?

Shipping is calculated at checkout based on your location and the total value of your order.

7. How are the artworks shipped?

Shipping is only done after full payment confirmation.
Each product includes specific shipping details in its description.
Most artworks are sent rolled, inside a reinforced cardboard or PVC tube, for safety — especially large-format pieces.

In special cases (like framed works), mounted delivery can be arranged via transport company, as specified on the product page.

8. Where can I receive my order?

Orders can be delivered to valid residential or commercial addresses.
Please ensure all delivery information is complete and accurate at checkout to avoid issues.

9. How long will delivery take?

Delivery time depends on shipping method, destination, and order processing:

📌Within Brazil:
Timeframes are estimated at checkout and vary by region. São Paulo and Rio often receive faster delivery.

📌International Orders:
Delivery times are estimated at checkout, but may vary due to customs clearance in the destination country.
Please check if your country applies import taxes or duties.

⚠️ Important: Customs fees, import taxes or delivery charges may be applied upon arrival and are not included in the product price or shipping cost.
These fees are the buyer’s responsibility.
Please check with your local customs office before purchasing.
The artist is not responsible for delays or fees applied by customs authorities.

10. What should I do if the artwork arrives damaged?

Please check our Returns & Exchanges section in the website menu.
There you’ll find detailed instructions for both national and international orders.

11. What is the deadline to request an exchange?

All information regarding exchange deadlines and conditions is available in our Returns & Exchanges section on the site.